Satisfaction, Refunds, & SHIPPING

Satisfaction

Your satisfaction is of utmost importance to us. If our mixers, barware products, or cocktail/mocktail merch haven't lived up to your expectations, or if there was another problem with your order, give us a shout at gents@leisuremanns.com, and we'll do our best to turn that frown upside down. LOL!

Refund Policy

Due to our strict food safety policies and guidelines, we are unable to accept, receive, or process returns of any unopened, used, or seemingly possessed mixer products. This includes but is not limited to our jar mixers, single-serve packs, curated sets, and all other food-related or consumable products. If you feel your order constitutes a refund and/or store credit, please reach out to gents@leisuremanns.com for further assistance.

REFUND VS STORE CREDIT? We stand by our mixer products, so getting to the bottom of a refund or store credit inquiry is like Indiana Jones searching for the Ark of the Covenant. Our refund and/or store credit system is simple. Refunds are issued, at our discretion, up to 15 days after your order is received. Due to credit card and refund processing fees, we will deduct 4% from your total refund to cover these charges. Store credits, however, do not have a fee and are issued, at our discretion, up to 30 days after your order is received. Store credits are good for 1 year after receipt. You can elect a store credit over a refund if you so choose.

WHAT CONSTITUTES A REFUND OR STORE CREDIT? Since we are a curious bunch, don’t be surprised if we ask some questions trying to dig deeper into why our mixers didn’t cut the mustard. This isn’t us accusing you of not using the correct mixing ratio or using a weird spirit like Jägermeister in your Margarita; it’s simply us trying to understand all the issues and formulate a proper resolution. Additionally, and this has actually happened, lol, emailing stating, “Your mixers suck.” or our favorite “I don’t like them, so I want my money back.” doesn’t truly explain the issues and/or constitute a refund, store credit, or action.

WHAT DO I DO WITH MY UNWANTED MIXERS? We ask that you give away, try and enjoy again, or simply discard those unwanted items, mixers, or barware in question. Most of our mixer jars are recyclable and/or upcycleable, so definitely think before you trash. Could you use a little jar for some bobby pins or pennies…they will be worth something someday.

THERE’S A SNAKE IN MY BOOT! (aka There is something in your mixer) If the mixer(s) in question are hiding an inclusion, or there seems to be something inside there that isn’t supposed to be, please contact Leisuremann’s at gents@leisuremann.com and be sure to attach some images showing your issues. Also check out our FAQ page for more info.

DAMAGED ORDER, OH MY! PLEASE CHECK ALL SHIPMENTS RECEIVED CAREFULLY FOR DAMAGES AND REJECT THOSE THAT ARE! All damaged orders will be assessed on an order-by-order basis after proper documentation (photos/videos) is received. Notify Leisuremann's immediately of any damages to shipping boxes, crates, padded envelopes, and packaging material.

Leisuremann’s LLC reserves the right to refuse any and all refunds and/or store credit. Private labeled items (jars & single serves) may be subject to additional fees and processing terms. Please contact us at gents@leisuremanns.com to start your refund or store credit process.

Shipping

We ship most, if not all, orders, depending on size, weight, and location, via USPS Ground Advantage, USPS Priority Mail, UPS Ground, or Ground Saver. Most orders usually take between 3-5 business days to arrive once shipped. Orders, depending on size, quantity, and weight, are shipped within 24-48 hours of ordering. Please allow longer shipping and processing times for international orders and those orders outside of the contiguous United States (Alaska, Hawai’i, and all US Territories).

Please allow more time for larger quantities, bulk, wholesale, or privately labeled orders. Expedited & international shipping is available upon request. Please email us at gents@leisuremanns.com for all inquiries.

Orders placed on a Friday or weekend (Saturday or Sunday) will be processed the following business day.

Leisuremann’s observes all major US National Holidays. Orders placed on a Holiday will be processed on the following business days.

If your order is marked as “Delivered” and you did not receive your parcel, do not be alarmed! USPS, UPS, and FedEx try their very best to deliver every package on time, but sadly issues like this do arise, especially during holidays and busier times of the year. What we would recommend is the following: Look around your mailbox and possibly your front/side doors for the parcel. Additionally, possibly check with a neighbor or even your mail carrier themselves to see if they might still have the parcel in their delivery vehicle or if a neighbor might have received it by mistake. We would recommend waiting 2-3 business days for a possible re-delivery by your parcel carrier.

If incorrect shipping information is given at the time of order placement, it will be up to the discretion of Leisuremann’s LLC as to the mitigation of the redirected, lost, or mis-shipped package or packages. Please contact Leisuremann’s LLC immediately if a shipping situation is spotted.

Leisuremann’s LLC is not responsible for any and all shipments redirected due to incorrect addresses or misinformation pertaining to an order or package shipped.

For issues relating to redirected shipments, incorrect shipping addresses, missing orders, or general shipping inquiries please contact gents@leisuremanns.com for more assistance.

Mixers Purchased In The Wild (3rd Party Brick & Mortar/Online)

Leisuremann’s LLC (dba Leisuremann’s Cocktail Mixes) cocktail mixer products (jars, single-serve packs, and cocktail merch) are sold throughout the United States, Canada, and across the pond in Europe. Though all of our mixer products leave our facility to our wholesale partners with adequate “Best By” dates, sometimes mixers in the wild can exceed the handwritten “Best By” date range.

Though all of our mixers can and do last longer than their Best By dates, we recommend that if you are hesitant to mix a drink or find that the mix is not up to your or our standards, please return your mixers to the brick-and-mortar store or online retailer from which they were purchased. Additionally, please send an email to gents@leisuremanns.com outlining the mixer purchased, from where/whom you purchased it, as well as images of the mixer in question. Lastly, if a Leisuremann’s mixer appears to be tampered with in anyway please send an email to gents@leisuremanns.com outlining what you observed. All pictures, videos, and information is welcome.

If a mixer was purchased from leisuremanns.com and is out of the “Best By” date range, please send an email with your name, order number, and image of the mixer in question to gents@leisuremanns.com, and we will turn your frown upside down, LOL!